Compliance

American Health Partners, its divisions and providers take compliance very seriously. We are committed to providing services in an ethical manner and in compliance with all the regulations that govern our industry. Our compliance department guides the conduct of our employees and welcomes reports or inquiries about issues related to ethics or compliance.

Chief Compliance and Ethics Officer

201 Jordan Road, Suite 200
Franklin, TN 37067
Office: (615) 905-5400
compliance@amhealthpartners.com

Patient Experience Line: 800-464-1852

In addition to our compliance department, we have a phone line dedicated to gathering feedback from patients, families, vendors and contractors. Reports can be anonymous, and we encourage anyone who wants to leave a message about a patient experience to call this number. The phone service is operated by a third-party and is available 24-hours a day, 7 days a week.

American Health Partners Code of Conduct

The Code of Conduct provides standards that employees, providers and business partners are expected to follow. These standards protect and promote integrity across the organization and enhance our company’s ability to achieve its mission, vision and values. The Code of Conduct is the foundation of our corporate compliance and ethics program and demonstrates our commitment to ethical and legal behavior in our workplace.

Notice of non-discrimination

As a recipient of Federal financial assistance, American Health Partners (AHP) and its divisions do not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, gender, religion, color, national origin, disability, age or any unlawful reason in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by AHP directly or through a contractor or any other entity with which AHP arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Patient Protection and Affordable Care Act of 2010, 42 U.S.C. § 18116, and regulations of the U.S. Department of Health and Human Services issued pursuant to these three statutes at Title 45 Code of Federal Regulations Parts 80, 84, 91, and 92.

American Health Partners and its divisions can

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provide free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, please contact the facility administrator, office manager or the Section 1557 Coordinator.

In case of questions concerning this policy, or in the event of a desire to file a complaint alleging violations of the above, you may do so in person or by mail, email or phone by contacting the Section 504/1557 Coordinator posted at the location in question or by contacting the AHP Compliance Department:
Chief Compliance and Ethics Officer
201 Jordan Road, Suite 200
Franklin, TN 37067
Office: (615) 905-5400
compliance@amhealthpartners.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Or you can call or write to:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1-800-868-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/filing-with-ocr/index.html

Language Assistance Services